1.1. These Terms and Conditions of STOVA JSC, entity code 302299725, registered address Laisvės ave. 29, 08105 Vilnius (hereinafter referred to as Company) for e-booking car parking lots regulate the procedure for pre-ordering parking services on the Company’s website at https://unipark.shop/, the procedure and Terms and Conditions for using parking spaces provided by the Company, payment methods and responsibility for violations of the Terms and Conditions, as well as other conditions related to ordering and using the Services.
1.2. The conditions of the provision of Services set out in these Terms and Conditions, including the price of the service and the payment procedure, shall be applied only when ordering the Services by means of electronic communication after submitting a pre-order of the Service on the Website and paying for it.
1.4. The User can use the Services provided by the Company both after registering on the Website as a Service User and as an unregistered Service User. By these Terms and Conditions, the User is informed that the User, using the Services as an unregistered user, shall not receive a discount on the price of the Services, which is granted to a registered User of the Services.
1.5. In case the User has any questions related to the interpretation or application of the Terms and Conditions, the User can contact the Company’s representatives at the following contacts: by telephone +370 700 77877, email: email@example.com.
1.6. From the moment the Service is ordered, contractual legal relations are established between the user and the Company, which are governed by these Terms and Conditions, the Company’s website provides information, including the Service rates, prices and other specific conditions of the provision of Services.
II. DEFINITIONS USED IN THE TERMS AND CONDITIONS
2.1. Parking lots are uniPark car parking lots owned by the Company or managed by other rights.
2.2. User refers to a client of the Company (natural person or legal entity) who has agreed to these Terms and Conditions and uses the Services provided by the Company based on them.
2.3. Services means the services provided by the Company for a fee in car parking Lots (parking space provision) and other services offered on the Website and ordered by the User on the Website.
2.4. Booking confirmation email is a one-time document confirming the pre-booking of the Services and sent to the user by email.
2.5. Booking reminder email is a one-time document reminding about the advance reservation of the Services, sent to the User by email one day before the start of the Services.
2.6. SMS reminder means a short message that can be sent before the start of the booking.
2.7. Customer service specialist is the Company employee who handles Parking Lots. Customer service specialists are available 24/7. They can be contacted by telephone +370 700 77877.
2.8. Terms and Conditions means this document which determines the terms and conditions for ordering parking services for the cars provided by the Company in the parking lots in the unipark.shop e-shop, as well as service provision, parking procedure, payment and other conditions.
2.9. Website refers to the Company’s website https://unipark.shop/.
2.10. In the present Terms and Conditions, the terms presented in the singular and plural form have the same meaning, depending on the context of the Terms and Conditions.
III. ORDERING SERVICES ON THE WEBSITE
3.1. The User can purchase the Services provided by the Company only after reading these Terms and Conditions published on the Website and providing all the information requested by the Company.
3.2. The User can order services both as a registered User and without registering on the Company’s Website.
3.3. The User, without registering on the Website, shall use the Services in accordance with the following procedure:
3.3.1. After opening the Website, the User selects any Service provision location.
3.3.2. He or she chooses the start and end dates and time of the Service provision.
3.3.3. He or she enters the state plate number of the car to be parked in the Lot, if any, and the discount code.
3.3.4. He or she selects any Lot from the list provided on the Website.
3.3.5. He or she selects relevant additional services, if desired.
3.3.6. He or she enters the data specified on the Website. The mandatory data are only telephone and emails, other data indicated on the Website are entered only at the request of the User.
3.3.7. The User reads the Terms and Conditions, confirms the fact of reading by ticking the relevant box and, if he or she wishes, marks consent to receive news from the Company about the Services provided, chooses a payment method and pays for the ordered Services.
3.4. Registered Users shall log in before using the Services by selecting the ‘Log in’ or ‘Log in by an agency’ boxes on the homepage of the Website. The User, who is connected to the Website, performs the same actions as specified in paragraphs 3.3.1 to 3.3.7. Registered Users are granted a discount for Services, which is calculated based on the amount of Services ordered and paid for by the User up to the last order of Services. The discount given by the company for the quantity of completed orders cannot in any case exceed 16 percent of the order price.
3.5. After the User reads the Terms and Conditions and provides the necessary information, the Company shall grant the User the right to use the Services, and the User shall pay the Company the price of the Services and use the Services in accordance with the Terms and Conditions.
3.6. The User is responsible for the due and correct selection of the Parking Lot time, the entry of the vehicle registration number and the correctness of other data entered and selected when ordering the Services.
3.7. If the User has not entered, incorrectly indicated or made a mistake when entering the data required for the Service order, the Service order made by the User on the Website may be considered invalid. The User shall indemnify the Company for all losses incurred due to incorrect or inaccurate submission of information required to provide the Services.
3.8. The date and time of service provision, Parking Lot, vehicle state number and other Service data are specified in the Service order confirmation and reminder letters.
3.9. The User can change the time of pre-order of Services at least 48 hours before the start of the booked Service period by contacting the Customer Service specialists by email firstname.lastname@example.org or telephone +370 700 77 877 but only if the duration of the order is not longer and there are free spaces in the parking lot. If the duration of the order is longer, the User shall pay the price difference between the actually ordered Service and the new Service time by ordering additional hours or days, depending on the duration of the Service.
3.10. If the User contacts the Customer Service specialists for the cancellation of the Service Order less than 48 hours before the start of the term of the ordered Service, the User shall pay the compensation to the (hereinafter referred to as the Compensation) to the Company 30 (thirty) percent of the total price of the Services actually paid by the User but not more than EUR 10 (ten Euros). Compensation is paid for the car parking space provided by the Company in the Parking Lot specified in the Service Order at the specified time. The Company has the right to offset the amounts received from the User for the payment of Compensation without additional notice to the User.
3.11. After the end of the Service provision period and if the User does not use the Services within the specified time or if the Service reservation time is not changed by the procedure set out in paragraph 3.9. of the present Terms and Conditions, it shall be considered that the Service has been provided to the User and the money paid by the User for the Service shall not be returned to the User.
3.12. When providing the Services, the Company shall not reserve a specific parking space for the User in the Parking Lot, i. e. the User can park a car in any available parking space, if parking is not restricted by road signs, including horizontal markings. There may be cases when the User arrives at the Parking Lot where the Service is ordered, there will be no free parking spaces. If, upon the User’s arrival at the Parking Lot, during the provision of Services, there are no free spaces in the Parking Lot where the Service was ordered, the Company shall give the User the opportunity to enter another not inferior Parking Lot owned by the Company. If another Parking Lot owned by the Company is paid at a higher rate, the User shall not be charged additionally for the price difference.
IV. TERMS AND CONDITIONS FOR THE USE OF PARKING LOTS
4.1. These Terms and Conditions apply to all Users who have purchased Services on the Website.
4.2. The User, who has ordered the Services on the Website, shall be admitted to the Parking Lot when the state plate number scanning cameras installed at the entrance to the Parking Lot scan the vehicle’s state plate numbers specified on the User’s Website. In the event that the car’s state plate number entered on the Website does not match the state plate number on the car, the User’s car shall be admitted to the Parking Lot but the normal parking rate shall be charged for it as indicated on the information boards and signs installed at the entrance to the Parking Lot.
4.3. After losing the car’s state plate numbers registered on the Website, the User shall immediately notify the Customer Service specialist by email email@example.com or by telephone +370 700 77 877.
4.4. Before entering the closed Parking Lot with a barrier, at the entrance to the Parking Lot, the User shall be provided with the basic information on the use of the Parking Lot which the User shall read carefully and enter the Parking Lot only upon having agreed with the provided information. When entering through the barrier, the User shall confirm with the state plate number scanner that he or she has familiarised himself or herself with the procedure for using the Parking Lot and undertake to comply with it.
4.5. In order to enter/exit the Parking Lot, the state plate number should be clean.
4.6. In order to enter the Parking Lot, the following steps should be taken:
4.6.1. Stop the car at the entry barrier or STOP line.
4.6.2. Wait for the camera to scan the vehicle license plate number and the barrier to rise.
4.6.3. When the barrier rises, enter the Parking Lot and park in any free space, unless there are any conflicting signs.
4.6.4. The User shall follow the traffic rules in the Parking Lot.
4.7. To leave the Parking Lot, follow the steps below:
4.7.1. The User shall stop the car at the exit barrier or STOP line.
4.7.2. Wait for the camera to scan the vehicle license plate number and the barrier to rise.
4.7.3. When the barrier raises, leave the Parking Lot.
4.8. If the parking time in the Parking Lot does not exceed the time specified in the Service Order, the User can drive to the exit and the barrier will automatically rise.
4.9. If the parking time of the car in the Parking Lot exceeds the time specified in the Service Order, the User shall, before leaving the Parking Lot, pay for the actually exceeded time at the uniPark automatic payment box office according to the rates applied at the Parking Lot at that time.
4.10. Vehicles must be parked in the Parking Lot in accordance with the parking lot markings and traffic rules.
4.11. Leaving cars in booked car parking spaces is strictly prohibited. An additional fee may be charged for leaving the car in the booked car parking space.
4.12. The User is responsible for damage to material property on the Parking Lot and shall compensate for damage caused by the User’s illegal actions.
4.13. In case of equipment failure or other problems, the User should call for assistance at telephone (24/7) +370 700 77877.
4.14. The Company does not provide security services and does not undertake to protect the User’s vehicles and the items therein, nor does it provide any special (technical, physical or other) means of monitoring the User and his or her property on the Parking Lots.
4.15. When entering the Parking Lot and driving in the Parking Lot, the User shall assess the height, width, turning angle and manoeuvrability of his or her car, and choose a safe speed. The User shall drive the Car in such a way that the property of the Company and/or third parties is not damaged. The User is responsible for damages to the managed car. The Company shall not pay the User any compensation or damages for the car damaged by the User.
4.16. If the User violates these Terms and Conditions, the Company has the right to demand compensation for the losses caused by the violation.
4.17. The User shall present the Terms and Conditions to any person to whom the use of the car is given and whose state plate numbers are provided when ordering the Service and ensure that the latter complies with them. The User is fully responsible for the actions of the persons who will use the car and whose state plate numbers are provided on the Website when ordering the Service.
4.18. The Company is not responsible for any damage that the User may suffer as a result of using the Website. The Company does not assume any responsibility for wrongly performed actions of the Website user, used end devices, such as computers or smart devices, software, its operation, communication failures or other hindrances. The Company is also not responsible for the User’s losses if the User does not get to the flight, meeting or any other event on time.
4.19. The state plate number of the User’s car may be added to the list of unwanted Users for the period indicated below by banning entry to the Parking Lots if the User:
4.19.1. Left the Parking Lot without paying for the Services – until the Services are fully paid for.
4.19.2. The car was parked disorderly by occupying more than one parking space, in a place not designated for vehicles, obstructing traffic, occupying a place marked as ‘booked’ by a road sign (including pulling/swapping signs marking a booked space) or otherwise violating road traffic rules – 30 (thirty) days from the recording of the violation, for repeated violations within a 12-month period – 90 (ninety) days from the recording of the second violation.
4.19.3. The driver or passenger of the vehicle damaged the equipment or other property in the parking lot – until the damage caused to the Company is compensated.
4.19.4. The driver or passenger of the vehicle removed, bent or pulled the barrier in order to enter/exit – 30 (thirty) days from the recording of the violation, for repeated violations within a 12-month period – 90 (ninety) days from the recording of the second violation.
4.20. The User is informed by the Terms and Conditions that choosing a ‘covered Parking Lot’ does not guarantee that the User will park the vehicle under the roof. Most of the Parks managed by the Company have the possibility to park vehicles on the upper floor of the Parking Lot. Parking spaces for vehicles on the upper floor of multi-floor Parking Lots can be open, that is, not covered by a roof. In the event that the multi-floor Parking Lot spaces on the lower floors are occupied, the User will have to park the Car in an uncovered Parking Lot space on the upper floor of the Parking Lot.
V. PRICE OF SERVICES AND PAYMENT TERMS AND CONDITIONS
5.1. The prices of the Services provided on the Website are applied only when ordering the Services via electronic means of communication on the Website. The prices of the Services when ordering the Services at the Parking Lot may differ from the prices of the Services provided on the Website.
5.2. The Company informs that the prices of the Services provided on the Website change depending on the moment of ordering the Services (time of day), the demand for the Service, the occupancy of the Parking Lots and other conditions. The price of the Services that was valid and displayed to the User at the time of ordering the Service shall be applied for the User. The Company shall not compensate the User for any sums of money if the price of the Service offered by the Company at the time of ordering the Service and accepted by the User is higher, compared to the price of a similar Service offered by the Company later.
5.3. The owner of the car is responsible for paying the price of the Services and complying with the Terms and Conditions, except in cases where he or she proves that the Services were ordered and the vehicle was parked in the Parking Lot by another person.
5.4. The User undertakes to pay the full price of the Services at his or her own expense not later than at the time of ordering the Service. In the event that the User does not pay the price of the Service when ordering the Service, it shall be considered that the User has not ordered the Service.
5.5. Payment for the Services can only be made by bank transfer when ordering the Services via electronic means of communication on the Website.
5.6. The order of Services on the Website is one-time. Thus, it can be used only once during the period specified in the order of the Service. If the actual parking time of the car is shorter than specified in the Booking confirmation email, the monetary difference is non-refundable. The remaining time of the Service reservation cannot be used again.
5.7. Ordering the Service and paying the Service price does not guarantee a specific car parking space and it is not reserved. The paid price of the Service does not give the right to park a car in the area of validity of prohibited road signs or to otherwise not follow the procedure established in the Parking Lot.
5.8. If the Company does not ensure the provision of the Services reserved by the User on the Website, the Company shall return the money to the User. The Company does not undertake to cover any additional costs resulting from the lack of parking spaces in the Parking Lots.
VI. PROVISIONS ON THE PROCESSING OF PERSONAL DATA
6.2. The Company collects personal data provided by the User, such as the name, surname, email, telephone, vehicle state plate numbers, other order data and Website login data, as well as personal data generated during the execution of orders, such as photos of car state plate numbers recorded by entry devices, as well as data related to the use of the Services, etc., are processed in accordance with Art. 6 (1) (b) of GDPR, i. e. it is necessary to process personal data in order to fulfil a contract/order to which the data subject is a party or in order to take action at the request of the data subject before concluding the contract/making an order.
6.3. Upon fulfilling the agreement/order concluded with the Company on the provision of specific services, we shall comply with the obligations established for Us by legal acts and keep this agreement and/or evidence confirming it. Therefore, We shall process/keep your personal data in accordance with Article 6(1)(c) of the Regulation, i. e. processing of data is necessary in order to fulfil the applicable legal obligation (established in the General Index of Storage Terms of Documents approved by the order of the Chief Lithuanian Archivist; Civil Code of the Republic of Lithuania; Law on Value Added Tax of the Republic of Lithuania or other related legal acts).
6.4. The mentioned personal data (i. e. orders placed, together with supporting evidence) shall be processed/stored for the entire period of validity of the order and for 10 years, counting from the execution of the order.
6.5. The Company shall fulfil its obligations to the User in accordance with the data provided during the User’s reservations on the Website. If these data (telephone, email, vehicle state number plate, etc.) change, the User shall immediately notify the Company.
6.6. The Company informs that in order to ensure the proper fulfilment and administration of the order (such as allowing you to enter and/or pay for parking in our administered parking lot, according to the terms and conditions of the specific order), your personal data (limited to the data necessary for the provision of services) may be transferred for owners of Company-administered parking lots. Also, in order to ensure the proper functioning of the Website (where the services you order are generated and/or administered), your personal data may be accessed by data processors engaged by the Company, such as IT service providers, etc.
6.7. The aforementioned data may also be transferred to competent government and/or law enforcement authorities, such as courts, police or other supervisory authorities; providers of legal and/or debt collection services, such as Julianus Inkaso JSC); insurance companies and/or other entities, if it is necessary to ensure the rights of the Company and/or third parties, including the safety of customers, employees and resources, and to assert, present and/or defend legal claims.
6.8. Additionally, we inform that the Company may use the User’s contact data (e.g. email) obtained for the above-mentioned purpose to offer the Company’s services (including relevant information related to the use of the Services, the Terms of Service, their changes, etc.), i. e. for direct marketing according to Article 81 (2) of the Law on Electronic Communications of the Republic of Lithuania, based on the legitimate interest of the Company (Art. 6 (1) (f) of GDPR).
6.9. The Company’s newsletters are sent to the User’s email not more often than once or twice a month to inform the User about the changes in the systems of entry to Parking Lots, service Terms and Conditions or ongoing promotions. Nevertheless, we inform you that if you do not want to receive advertising of the Company’s services, you may disagree and/or opt out of such data processing by contacting the Company by email at firstname.lastname@example.org, telephone +370 700 77877 or by clicking on the link provided in the direct marketing message. Disagreement/opt-out of direct marketing can also be expressed in your account by checking the relevant options under ‘My Account’ of the uniPark App and/or opting out of marketing in the manner specified in the messages you receive.
6.10. Additionally, we inform that video surveillance is carried out at the Company’s Parking Lots. Video surveillance is performed to ensure the protection of the Company’s property rights, guarantee the security and inviolability of the Company’s property, the quality of the Services and the administrative process, the security of the Company’s employees and third parties and their property used by the Company to provide the Services. Video surveillance is carried out 24/7. You will be additionally informed about the ongoing video surveillance in the Parking Lots.
6.11. Personal data (video data) collected during video surveillance are stored for no more than 2 (two) months from the date of their capture, after which they are automatically destroyed, except in cases where there is reason to believe that a misdemeanour, a violation of labour discipline, or a criminal act or other illegal actions are being recorded, videos may be stored for a longer period of time (e. g. until the end of the relevant investigation and/or trial).
6.12. The User confirms that he or she is informed about the right to access personal data, to demand correction of incorrect, incomplete, inaccurate personal data, to demand limitation of data processing actions (except for storage) or deletion of his or her personal data (when excess data is processed, data is processed without complying with the requirements of legal acts when consent is revoked or there are other grounds specified in legal acts), and the right to data portability. Also the right to object to the processing of his or her personal data (when personal data is processed on the basis of consent or legitimate interest), including processing for direct marketing purposes.
6.14. If there are any questions or complaints regarding the processing of personal data, the User can contact the Company’s Data Protection Officer by email email@example.com register the application by calling at +370 700 77877 (calls are charged at the rates of communication operators). The User can also contact the State Data Protection Inspectorate but in all cases, we encourage you to contact the Company first so that we can effectively resolve your situation.
VII. FINAL PROVISIONS
7.1. These Terms and Conditions come into force for the User from the moment of reading them and their confirmation when reserving the Services on the Website, using the Services on the basis of a contract concluded with the Company or a company related to the Company, or agreeing to these Terms and Conditions by conclusive actions before entering the Parking Lot.
7.2. The Company has the right to unilaterally change these Terms and Conditions by announcing it on the Website 10 calendar days in advance.
7.3. If after the amendments to the Terms and Conditions notified to the User in accordance with the procedure set forth in paragraph 7.2. of the Terms and Conditions, the User shall continue using the Parking Lots from the moment of entry into force, in which case he or she shall be deemed to agree with the amendments of the Terms and Conditions made by the Company. If the User does not agree with the above amendments, he or she shall no longer use the Services specified in the Terms and Conditions.
7.4. The Company has the right to unilaterally transfer all rights and obligations arising from these Terms and Conditions to a third party related to the Company by notifying the User about it in writing.
7.5. These Terms and Conditions shall be interpreted and applied in accordance with the law of the Republic of Lithuania. Disputes between the Company and the User shall be resolved in the courts of the Republic of Lithuania.
7.6. In the event that the User does not agree with the Company’s response to the User’s written claim, the User can submit his or her request/complaint regarding the service purchased from the Company to the State Consumer Rights Protection Authority (Vilniaus str. 25, 01402 Vilnius, email firstname.lastname@example.org, telephone 85 262 67 51, fax (85) 279 1466, on the website www.vvtat.lt (also for territorial units of the State Consumer Rights Protection Authority in counties), or fill out the application form on the electronic dispute resolution (EGS) platform https://ec.europa.eu/odr/.