RULES FOR ONLINE RESERVATION OF AIRPORT PARKING LOTS
I. GENERAL PROVISIONS
1.1. These UAB STOVA, legal entity code 302299725, registered office address Rodūnios kelias 10, 02189 Vilnius or another company associated with UAB STOVA (hereinafter referred to as the Company), the rules for the Internet reservation of airport parking lots (hereinafter referred to as the Rules) regulate the procedure for pre-booking of parking services on the Company’s website, the rules for use of car parking lots, User personal data processing, payment methods and liability.
1.2. Before reserving parking service on the Company’s website, the User must:
1.2.1. carefully read and responsibly get acquainted with these Terms and Conditions and press the “I Accept” button on the Company’s website in the field of service reservations. By pressing the “I Accept” button, the User confirms that all information provided to him/her is clear, understandable and that he/she agrees to these Rules; and
1.2.2. during the reservation of services on the Company’s website, present to the Company such information as the Company may reasonably request, in accordance with these Rules.
1.3. In the event that the User encounters any questions related to the interpretation or application of the Rules, the User may contact the representatives of the Company through the following contacts: by telephone +370 700 77877, by e-mail at firstname.lastname@example.org.
1.4. Between the Company and the User who complied with the as specified in Clause 1.2. of these Rules and having acquired the right to use the services provided by the Company, civil legal contractual relations arise due to the use of the car parking services provided by the Company, which are implemented by the Company and the User in accordance with these Rules.
1.5. These Rules also apply to Customers who have entered into car parking service contracts with the Company and parked cars in the Parking Lots.
II. TERMS THAT ARE USED IN THE RULES
2.1. Parking Lots – the closed uniPark car parking lots owned or otherwise controlled by the Company, located adjacent to Vilnius, Kaunas, Warsaw and Riga airports, the access of which is restricted by automatic barriers.
2.2. User – the Customer (natural person) of the Company, who has agreed with these Rules and who uses car parking services provided by the Company based on the contract with the Company.
2.3. Services – Services provided by the Company in car Parking Lots, including the BLIC service package (hereinafter referred to as BLIC services), which the User orders on the Website.
2.4. Reservation Confirmation Letter – a one-time document confirming the pre-booking service, sent to the User by e-mail.
2.5. Reservation Reminder Letter – a one-time document reminding of a pre-booking of the Services, sent to the User by e-mail one day prior to the start of the Service Reservation.
2.6. SMS Reminder – a short message that can be sent before the reservation begins.
2.7. Customer Service Specialist – the Company’s employee administering the Parking Lots. Customer Service Specialists work around the clock. You can call them at +370 700 77877.
2.8. Website – Company website, the address of which is www.unipark.lt.
2.9. In these Rules, the terms given in singular and plural form have the same meaning, depending on the context of the Rules.
III. RESERVATION OF SERVICES ON THE WEBSITE
3.1. The User has the right to reserve the Services provided by the Company in advance only with the knowledge of the following Rules published on the Website and submitting all the information requested by the Company – i.e. having entered his/her personal data and filling in the fields of the requested information.
3.2. During the time of service reservation on the Website, the User indicates a specific Parking Lot where at the time of his/her choice he/she wishes to park the car, vehicle registration plate, the discount code of the Service Fee provided by the Company or third parties, his/her name, surname, telephone number and e-mail address. In the event that there are no vacancies at the Parking Lot selected by the User, the User is automatically redirected to another Parking Lot (for the automatic redirect the User is not additionally charged).
3.3. At the time of the BLIC service reservation on the Website, the User shall indicate the vehicle registration plate, the vehicle registration plate, the discount code of the Service Fee provided by the Company or third parties, his/her name, surname, telephone number and e-mail address, date of birth, address, return flight number, car insurance policy number and vehicle inspection service result card number.
3.4. After the User becomes acquainted with the Rules, upon providing the necessary information and after the Company has performed the necessary information verification operations, the Company undertakes to give the User the right to use the Services, and the User undertakes to use the Services in accordance with the Rules and pay to the Company the Service Fee.
3.5. If User has not entered, incorrectly indicated or made a mistake in entering personal data or Service reservation data, the User Service Reservation on the Website may be considered invalid. The User must reimburse any losses that the Company incurs due to incorrect or inaccurate information provided by the User.
3.6. The period of validity of the reservation, price, date, location and other reservation details of the reservation service are indicated in the Reservation confirmation and reminder letters.
3.7. The User may change the time for reservation of the Services within 48 hours before the time the before the start of the reserved term of Services, by contacting the Customer Service Specialists by e-mail at email@example.com or by telephone +370 700 77 877.
3.8. Upon expiration of the Service reservation time and without having used the Services or having not changed the Service reservation time in accordance with Clause 3.4. of these Rules, the money paid for the Service reservation is not refunded to the User.
3.9. When the User has contacted the Customer Service Specialists about the change in the time of reservation of the Services less than 48 hours prior to the start of the reserved Services time, the money paid by the User’s for advance reservation shall not be refunded to the User’s account and may be left for future User payments for the reservation of the Services on the Website.
3.10. In the event the User refuses to comply with the procedure provided for in Clause 3.9. of the Service Reservation Rules, the User shall pay to the Company a fine of 30 (thirty) percent of the total cost of the User’s actual paid Service Reservation, but not more than EUR 10 (ten euros) (hereinafter referred to as Fine) due to cancellation of the Service Reservation to compensate for the minimal losses incurred by the Company. The Company is entitled to deduct amounts received from the User for the payment of the Fine without notifying him/her.
3.11. If during the term of the Service Reservation there are no vacant parking spaces in the Parking Lot, the Company gives the User an opportunity to enter the other Parking Lot owned by the Company. If the other Parking Lot owned by the Company is paid for at a higher rate, the User shall not be charged extra for the price difference.
4.1. These Rules apply to all Users who have reserved Services on the Website.
4.2. The User, who has reserved the Services on the Website, is allowed to enter the Parking Lot when the vehicle registration plate scanning cameras mounted at the entrance to the Parking Lot scan the User’s vehicle registration plate from the Company’s electronic system.
4.3. If the vehicle registration plate registered on the Website is lost, the User must immediately inform the Customer Service Specialist by e-mail at firstname.lastname@example.org or by telephone +370 700 77 877.
4.4. Before accessing the Parking Lot restricted by a barrier, the User is provided with the main information on the use of the Parking Lot, which the User must read carefully and, only by the consenting to the information provided, enter the Parking Lot.
4.5. In order to enter/leave the Parking Lot, the car licence plate must be clean.
4.6. In order to enter the Parking Lot, these steps must be completed:
4.6.1. Stop the car at the entrance barrier;
4.6.2. Wait for the camera to read the car licence plate and for the barrier to be raised;
4.6.3. After the barrier is raised, enter the Parking Lot and place the car in any free space, if there are no signs prohibiting parking.
4.7. In order to leave the Parking Lot, these steps must be completed:
4.7.1. Stop the car at the exit barrier;
4.7.2. Wait for the camera to read the car licence plate and for the barrier to be raised;
4.7.3. After the barrier is raised, exit the Parking Lot.
4.8. If the car parking time on the Parking Lot does not exceed the time specified in the Reservation Confirmation Letter, you can approach the exit and the barrier will automatically rise.
4.9. If the car parking time is longer than the time specified in the Reservation Confirmation Letter, the User must, before leaving the Parking Lot, pay for the actual over time according to the rates in force at that at the uniPark automatic checkout box or mobile uniPark application.
4.10. Cars in the Parking Lot must be parked in accordance with the parking lot signs and road traffic regulations.
4.11. It is strictly prohibited to leave cars in reserved parking spaces. There may be an additional charge for leaving the car in a reserved parking space.
4.12. The User is liable for damaging the tangible property contained in the Parking Lot and must indemnify for damages caused due to the fault of the User (intentional or negligence).
4.13. In the event of a malfunction of the equipment, or in the event of any other faults, the User shall call the help line (24/7) +370 700 77877.
4.14. The Company does not undertake to protect the User’s vehicles and items held therein, nor does it provide any special means (technical, physical, etc.) of the User and his/her property monitoring in the Parking Lot.
4.15. In case of violation of these Rules by the User, the Company has the right to demand compensation for losses caused by the violation.
4.16. The User undertakes acquaint any person with the Rules to whom the right to operate a car with vehicle registration plate indicated at the time of reservation of the Service or at the time of conclusion of the contract, and to ensure that the latter will comply with them. The User is fully liable for the actions of the persons who will use the cars with vehicle registration plate registered by the User on the Website.
V. PAYMENT CONDITIONS
5.1. The car owner is liable for the payment of the Services, unless he/she proves that the vehicle was parked in the Parking Lot by another person.
5.2. You can pay for the Services in the following ways:
– by reserving the Services on the Website and paying the amount due in advance;
– through the uniPark mobile application if you want to pay for the reservation over time;
– by using the automatic checkout box in the Parking Lot if you want to pay for the reservation over time.
5.3. Reservation of Services on the Website is one-time, so it can be used only once. If the actual parking time of the car is shorter than indicated in the Reservation Confirmation Letter, the monetary difference is not refunded to the User. The time remaining for Reserving Services cannot be used next time.
5.4. If the Company does not ensure the provision of Services reserved by the User on the Website, the Company undertakes to refund the money paid by the User. The Company is not obligated to cover the additional costs incurred due to the lack of parking spaces in the Parking Lots.
VI. PROVISIONS ON THE PROCESSING OF PERSONAL DATA
6.1. By agreeing to these Rules, the User submits his/her personal data to the Company for processing for the purposes of administering and executing the Services provided to the User (the basis for the conclusion and execution of the Contract), as well as for other related purposes mentioned below. The personal data provided during the conclusion of the contract is processed (name, surname, contact details, vehicle registration plates, entry pictures of vehicle registration plates, as well as data related to the use of the Services, including the GPS data (location) of the device through which the User plans to pay for the Services using the mobile application, records of telephone calls with employees of the Company’s customer service centre and video surveillance data in the Parking Lot.
6.2. The Company follows the following principles in the processing of personal data:
6.2.1. Personal data is collected for defined and legitimate purposes;
6.2.2. Personal data is processed in a precise, honest and transparent manner;
6.2.3. Adequate, relevant and only personal data necessary to achieve the objectives is processed;
6.2.4. Personal data is processed legally, i.e. only on the basis of the legal grounds for legal processing (conclusion and execution of the contract, consent, as well as other grounds, if applicable).
6.2.5. Personal data is constantly updated.
6.2.6. Personal data is stored for no longer than what the data processing objectives require.
6.3. The processing of personal data for the purpose of administering and executing the Service shall be stored for 10 years after its acquisition.
6.4. The Company will fulfil its obligations to the User according to the data specified by the User during reservations in the Website. If such data (name, surname, telephone number, e-mail address, etc.) changes, the User must immediately inform the Company. In addition, the User may, at any time, submit an application for access to personal data processed by the Company, request to correct inaccurate data and to refuse to process personal data in accordance with the procedure established by law.
6.5. The contact details (e-mail address) of the User, based on the Company’s legitimate interest, may be used to inform the User about the relevant offers related to the use of the Services, the Terms of Service. For this purpose, the data submitted by the User and associated with the use of the Service may be used. The User may at any time cancel the consent by contacting the Company by e-mail at email@example.com, by telephone +370 700 77877 or by clicking on the link provided in the direct marketing message.
6.6. Company newsletters are sent to the User’s email address no more than once or twice a month in order to inform the User about changes to the Parking Lot entrance systems, service rules or promotions.
6.7. The Company may transfer the User’s e-mail address to third parties providing specialized services to the Company only for the purpose of sending a direct marketing message to the User.
6.8. Video surveillance in Parking Lots is carried out in order to ensure the protection of the Company’s property rights, to guarantee the security and integrity of the property managed by the Company, the quality of the Services and the administration process, the safety of Company’s employees and third parties and their property that are used to provide Services of the Company. Video surveillance is carried out around the clock.
6.9. Video records may only be viewed in the event of suspicion of violations of the Service provision rules and the terms of Service provision contracts concluded between the Company and Users, or the Company’s internal rules; Services quality, accidents with Users or employees, loss, damage or destruction to material valuables, in cases of conflicts (incidents) between Users and employees. Video records can only be viewed by the persons duly authorized of the head of the Company, familiar with the requirements of the legislation on the protection of personal data, and who undertake to observe them by signature or otherwise, proving the fact of information and commitment.
6.10. Personal data collected during video surveillance (image data) shall be stored for no more than 2 (two) months from the date of their capture, and then automatically destroyed, except when there is reason to believe that an offense; disciplinary offense, criminal offense or other unlawful conduct (until the end of the relevant investigation and/or trial) has been detected.
6.11. Recordings of telephone conversations with the Company’s customer service centre are made in order to ensure the quality of the provided services and information of the User. Before recording a conversation, the data subject is informed of the recording of the conversation and the purpose. Recordings of telephone conversations are stored for 1 year and may only be listened to in the event of suspicion of violations of the Service provision rules and the terms of Service provision contracts concluded between the Company and Users, or the Company’s internal rules; Services quality, accidents with Users or employees, loss, damage or destruction to material valuables, in cases of conflicts (incidents) between Users and employees.
6.12. The User confirms that he/she is aware of the right of access to personal data, to request the correction of incorrect, incomplete, inaccurate personal data, to require to limit the data processing (except for storage) or destruction of data (when processing of surplus data, data is processed not in accordance with the requirements of the law, when the consent is withdrawn or other grounds provided for in the legal acts are present), the right to data portability (when the data is processed on the basis of the agreement or consent), as well as in the manner prescribed by legal acts – the right to refuse to process personal data when personal data is processed on the basis of consent or legitimate interest, including processing for direct marketing purposes. In the exercise of the right to data portability, the data processed may be transferred to the User directly or transferred to the controller specified by the User. Only the requirements of the users on the exercise of the rights of the data subject who have proved their identity in accordance with the procedure established by legal acts can be enforced.
6.13. User personal data may be disclosed:
6.13.1. to the Company’s employees, who are in touch with the User, responsible for customer service, accounting, maintenance of the Parking Lot equipment and marketing;
6.13.2. to third parties providing services to the Company, including marketing, IT and telecommunication service providers, for auditing, accounting, legal services, debt collection companies and others only to the extent necessary for the purposes of the performance of reciprocal agreements between third parties and the Company.
6.14. If the User has questions or complaints regarding the processing of personal data, the User may apply to the Company’s Data Protection Officer by e-mail at firstname.lastname@example.org or register an application by calling +370 700 77877 (calls are charged at carrier rates. The User may also contact the State Data Protection Inspectorate.
VII. FINAL PROVISIONS
7.1. These Rules shall enter into force with regard to the User from the date of confirmation of becoming acquainted with them by ordering the Services on the Website, using the Services on the basis of a contract concluded with the Company or the company related to the Company or in accordance with these Rules by conclusive action before entering the Parking Lot.
7.2. The Company has the right to unilaterally change these Rules, by announcing it on the Website 10 calendar days in advance and by sending a notification to the User by e-mail.
7.3. If after the entry into force of the changes to the Rules about which the User is notified in accordance with the procedure set forth in Clause 7.2. of the Rules, the User will continue to use the Parking Lot, in which case he/she will be deemed to have accepted the changes made by the Company to the Rules. If the User does not agree with the abovementioned changes, he/she must not continue to use the Services specified in the Rules.
7.4. The Company has the right to unilaterally transfer all rights and obligations arising from these Rules to the third person related to the Company, informing the User thereof in writing.
7.5. These Rules are interpreted and applied in accordance with the law of the Republic of Lithuania. Disputes between the Company and the User are settled in the courts of the Republic of Lithuania.
7.6. In case the User does not agree with the Company’s response to the User’s written claim, the User may submit his/her request/complaint regarding the uniPark.lt service purchased from the Company to the State Consumer Rights Protection Authority (Vilniaus str. 25, 01402 Vilnius, e-mail email@example.com
, tel. 85 262 67 51, fax. (85) 279 1466, website www.vvtat.lt
(also to the territorial divisions of the State Consumer Rights Protection Authority in the counties), or fill out the application form on the electronic dispute resolution (EDR) platformhttps://ec.europa.eu/odr/