TERMS AND CONDITIONS FOR ONLINE BOOKING OF TICKETS FOR ENTERING NERINGA
- GENERAL PROVISIONS
1.1. These Ticket Online Reservation Terms and Conditions of STOVA JSC, entity code 302299725, registration address Konstitucijos pr. 29, 08105 Vilnius, Neringa (hereinafter referred to as the Terms and Conditions) regulate the procedure for advance reservation of entry into the territory administered by Neringa Municipality on the Company’s website, entry into Neringa, the processing of the User’s personal data, payment methods and responsibility.
1.2. Before reserving entrance tickets to Neringa on the Company’s website, the User must do as follow:
1.2.1. Carefully read and responsibly get acquainted with the present Terms and Conditions and select the button ‘I agree’ in the ticket reservation on the Company’s website. By selecting the button ‘I Agree’, the User confirms that all information provided is clear and comprehensible to him or her and that he or she agrees with these Terms and Conditions.
1.2.2. During the ticket reservation on the Company’s website, provide the Company with such information as the Company can reasonably request in accordance with the present Terms and Conditions.
1.3. In case the User has any questions related to the interpretation or application of the Terms and Conditions, the User can contact the Company’s representatives at the following contacts: by telephone +370 700 77877, email: info@unipark.lt.
1.4. Between the Company and the User who has fulfilled the requirements specified in paragraph 1.2. of the present Terms and Conditions and having acquired the right to use the services provided by the Company, a civil contractual legal relationship has been established regarding the use of the vehicle parking services provided by the Company, which the Company and the User implement in accordance with the present Terms and Conditions.
- DEFINITIONS USED IN THE TERMS AND CONDITIONS
2.1. Local Fee is a mandatory fee established by a decision of Neringa Municipal Council for a permit to enter a state-protected territory administered by Neringa Municipality by motor vehicles and valid in the state-protected territory administered by Neringa Municipality (hereinafter referred to as Neringa).
2.2. Tickets means the tickets for entry to Neringa sold on the Company’s Website and valid only for the selected period.
2.3. User is a customer of the Company (natural person or legal entity) who has agreed to these Terms and Conditions and paid the local fee in order to purchase entrance tickets to Neringa.
2.4. Period refers to the periods established by Neringa Municipality during which different local fee rates are applied to different motor vehicles.
2.5. Booking confirmation email is a one-time document confirming the pre-booking of Tickets and sent to the User by email.
2.6. Ticket balance email is a one-time document reminding about the balance of reserved Tickets and sent by email when the User fills in the form provided on the website https://unipark.lt/lt/neringa/galiojantys-bilietai. The email is sent only if the vehicle number plate and email entered at the time of reservation match the data entered during the check.
2.7. SMS message is a short message sent after payment, which provides the details of the online reservation.
2.8. Customer service specialist is the Company employee who handles Parking Lots. Customer service specialists are available 24/7. They can be contacted by telephone +370 700 77877.
2.9. Website means the Company’s website: www.unipark.lt.
2.10. In the present Terms and Conditions, the terms presented in the singular and plural form have the same meaning, depending on the context of the Terms and Conditions.
III. TICKET RESERVATION ON THE WEBSITE
3.1. The User has the right to reserve tickets for entry to Neringa in advance only after getting acquainted with these Terms and Conditions published on the Website and providing all the information requested by the Company, i.e. by entering his or her personal data and filling in the fields of other requested information.
3.2. When reserving tickets on the Website, the User indicates the specific motor vehicle, the required number of Tickets and the period during which he or she wishes to enter Neringa, the state number of the vehicle, his or her name, surname, telephone and email.
3.3. After the User gets acquainted with the Terms and Conditions, provides the necessary information and the Company performs the necessary information verification operations, the Company undertakes to grant the User the right to use the Tickets, and the User undertakes to use the Tickets in accordance with the Terms and Conditions and pay the local fee.
3.4. The User assumes full responsibility for the accuracy of the information entered.
3.5. Ticket reservation period, vehicle type, number of Tickets, fee amount and other reservation details are specified in the Reservation Confirmation and Ticket Balance Emails.
3.6. Tickets for entering Neringa are valid only for the selected period. If tickets are not used during the selected period, please contact us by email administracija@neringa.lt.
- TERMS AND CONDITIONS FOR THE USE OF RESERVED TICKETS
4.1. The present Terms and Conditions are applied to all Users who have reserved Tickets on the Website.
4.2. The User who has reserved Tickets on the Website can enter Neringa through Alksnynė and Nida checkpoints.
4.3. The Entry Ticket is valid only 1 time (once).
4.4. Upon arrival at the checkpoint, the vehicle must stop at the STOP line. When the camera installed at the entrance scans the vehicle state plate number, the road barrier will raise automatically. There is no need to pay extra at the checkout.
4.5. The camera only recognises the vehicle state plate numbers registered on the Website at the time of reservation. If the User has lost the registered state plate numbers, he or she must immediately notify the Customer Service Specialist by email info@unipark.lt or telephone +370 700 77 877.
4.6. In order to enter/leave Neringa, the vehicle state plate number must be clean.
4.7. In case of equipment failure or other problems, the User shall apply for the assistance by telephone (24/7) +370 700 77877.
4.8. If the User violates these Terms and Conditions, the Company has the right to demand compensation for the losses caused by the violation.
4.9. The User undertakes to familiarise with the Terms and Conditions any person who is entitled to use the vehicle number plates indicated during the reservation of the Tickets and ensure that the latter shall comply with them. The User assumes full responsibility for the actions of the persons who shall use the vehicles marked with the state plate numbers registered by the User on the Website.
- PAYMENT TERMS AND CONDITIONS
5.1. The User is responsible for paying the Ticket local fee at the time of reservation. The User can pay the local fee using the payment methods provided on the Website.
5.2. Local fees are collected by Neringa Municipality Administration (address Taikos str. 2, LT-93121 Neringa, entity code 188754378).
5.3. The Company performs the function of the Website Administrator, through which Tickets can be reserved.
5.4. Neringa Municipality Administration is responsible for issuing invoices. The Data submitted during the reservation for invoicing shall be transferred to Neringa Municipality Administration. The invoice shall be issued within 10 (ten) business days, but not later than by the 10th day of the month following the month in which the service was provided. Invoices are sent by email to the User’s email specified in the reservation. If the Customer does not receive an invoice for the services used in the previous month before the 10th (tenth) day of the current month, he or she must inform Neringa Municipality Administration about it. In case of uncertainties regarding the invoice, the User can contact Neringa Municipality Administration by email within 5 (five) calendar days from the date of receipt of the invoice by email administracija@neringa.lt to resolve uncertainties. If a person does not apply to Neringa Municipality Administration within 5 (five) calendar days, it shall be considered that the invoice has been issued correctly. Upon the change of the User’s email, he or she must notify the Neringa Municipality Administration in writing about it not later than within 3 (three) working days.
- PROVISIONS ON THE PROCESSING OF PERSONAL DATA
6.1. By agreeing to the present Terms and Conditions, the User submits the processing of his or her personal data for the purposes of administration and performance of the services provided by the Company to the User (basis for concluding and executing the agreement), as well as for other related purposes mentioned below. Personal data provided at the moment of concluding the agreement (name, surname, contact details, vehicle state plate numbers, photos of vehicle state plate numbers recorded by entry devices, as well as data related to the use of the Services, including the mobile device, GPS (location) data of the User intending to pay for the Services, records of telephone conversations with the employees of the Company’s customer service centre and data of video surveillance on the Parking Lot shall be processed.
6.2. The Company follows the following principles when processing personal data:
6.2.1. Personal data are collected for explicit and legitimate purposes.
6.2.2. Personal data are processed accurately, fairly and in a transparent manner.
6.2.3. Adequate, relevant and only such personal data that are necessary for the purposes set are processed.
6.2.4. Personal data is processed lawfully, i. e. only on the basis of lawful processing (conclusion and performance of the agreement, consent, as well as other grounds, if applicable).
6.2.5. Personal data is being constantly updated.
6.2.6. Personal data is stored for no longer than required by the purposes of data processing.
6.3. When processing personal data for the purposes of administration and performance of the Services, the data shall be stored for 10 years from the moment of obtaining thereof.
6.4. The Company shall fulfil its obligations to the User in accordance with the data provided during the User’s reservations on the Website. If these data (name, surname, telephone, email, etc.) change, the User shall immediately notify the Company about it. Also, the User can at any time, upon provision of a personal identity document, submit the request to get access to the Company’s managed personal data, require to correct inaccurate data and not to agree with the personal data management upon the procedure laid down in law.
6.5. The User’s contact details (email), based on the Company’s legitimate interest, can be used to inform the User about relevant offers related to the use of the Services, the Terms and Conditions of Services. For this purpose, the data provided by the User in connection with the use of the Services can be used. The User can revoke his or her consent at any time by contacting the Company by email info@unipark.lt, telephone +370 700 77877 or clicking the link provided in the direct marketing communication.
6.6. The Company’s newsletters are sent to the User’s email not more often than once or twice a month in order to inform the User about the changes in the Parking Lots entry systems, service Terms and Conditions or ongoing promotions.
6.7. The Company can give the User’s email to third parties providing specialised services to the Company only to send a direct marketing message to the User.
6.8. Video surveillance at the entry points is performed to ensure the protection of the Company’s property rights, guarantee the security and inviolability of the Company’s property, the quality of the Services and the administrative process, the security of the Company’s employees and third parties and their property used by the Company to provide the Services. Video surveillance is carried out 24/7.
6.9. Videos can be viewed only in the presence or suspicion of violations of the Terms and Conditions of Service and the provisions of the Service Agreements concluded between the Company and Users or the Company’s internal rules, quality of Services provided by the Company in the event of accidents with Users or employees, loss, damage or destruction of material assets, in case of conflicts/incidents between Users and employees. Videos can be viewed only by the persons duly authorised by the Head of the Company, who are acquainted with the requirements of legal acts regulating the protection of personal data and have undertaken to comply with them in a signed or other manner, proving the fact of information and commitment.
6.10. Personal data (video data) collected during video surveillance shall be stored for not more than 2 (two) months from the date of their recording, after which it shall be automatically destroyed, except in cases where there is reason to believe that a misdemeanour, work discipline, or criminal offense, or other illegal acts have been committed (until the end of the relevant investigation and/or case).
6.11. Records of telephone conversations with the employees of the Company’s customer service center shall be made in order to ensure the quality of provided services and informing the Users. Before recording the conversation, the data subject shall be informed of the recording and purpose of the conversation. Telephone conversations shall be stored for 1 year and can be listened only in the presence or suspicion of violations of the Terms and Conditions of Service and the provisions of the Service Agreements concluded between the Company and Users or the Company’s internal rules, quality of Services provided by the Company in the event of accidents with Users or employees, loss, damage or destruction of material assets, in case of conflicts/incidents between Users and employees.
6.12. The User acknowledges that he or she is informed of the right to access personal data, request the correction of incorrect, incomplete, and inaccurate personal data, request the restriction of data processing operations (except storage) or destruction of data (when redundant data is processed, the data is processed in violation of the requirements of legal acts, when consent is revoked or there are other grounds specified in legal acts), the right to data portability (when data is processed on the basis of an agreement or consent), as well as, upon the procedure established by law, the right not to consent to the processing of personal data when personal data is processed on the basis of consent or legitimate interest, including processing for direct marketing purposes. In order to exercise the right to data portability, the processed data can be transferred to the User directly or transferred to the controller specified by the User. Only the requirements of the Users who have established their identity in accordance with the procedure established by law regarding the implementation of the rights of the data subject can be fulfilled.
6.13. The User’s personal data can be disclosed to the following persons/entities:
6.13.1. The Company’s employees who are in contact with the User and are responsible for customer service, accounting, maintenance and marketing of the Equipment of the Parking Lots.
6.13.2. Third parties that provide services to the Company, including marketing companies, information technology and telecommunications service providers, audit, accounting, legal services, debt collection companies, etc. only to the extent necessary for the performance of agreements concluded between third parties and the Company.
6.13.3. Neringa Municipality Administration.
6.14. If the User has any questions or complaints regarding the processing of personal data, the User can contact the Company’s Data Protection Officer by email info@unipark.lt or register the application by calling at +370 700 77877 (calls are charged at the rates of communication operators). The User can also contact the State Data Protection Inspectorate.
VII. CONCLUDING PROVISIONS
7.1. These Terms and Conditions shall enter into force in respect of the User from the moment of confirming the acquaintance with them while reserving Tickets on the Website.
7.2. The Company has the right to unilaterally amend these Terms and Conditions by notifying about it 10 calendar days in advance on the Website and sending a notice to the User’s email.
7.3. If after the amendments to the Terms and Conditions notified to the User in accordance with the procedure set forth in Clause 7.2. of the Terms and Conditions, the User shall continue to use the entry Tickets from the moment of entry into force, in which case he or she shall be deemed to agree with the amendments of the Terms and Conditions made by the Company. If the User does not agree with the above amendments, he or she shall no longer use the services specified in the Terms and Conditions.
7.4. The Company has the right to unilaterally transfer all rights and obligations arising from these Terms and Conditions to a third party related to the Company by notifying the User about it in writing.
7.5. These Terms and Conditions shall be interpreted and applied in accordance with the law of the Republic of Lithuania. Disputes between the Company and the User shall be resolved in the courts of the Republic of Lithuania.
7.6. In case the User does not agree with the Company’s response to the User’s written claim, the User may submit his/her request/complaint regarding the unipark.lt service purchased from the Company to the State Consumer Rights Protection Authority (Vilniaus str. 25, 01402 Vilnius, e-mail tarnyba@vvtat.lt, tel. 85 262 67 51, fax. (85) 279 1466, website www.vvtat.lt(also to the territorial divisions of the State Consumer Rights Protection Authority in the counties), or fill out the application form on the electronic dispute resolution (EDR) platformhttps://ec.europa.eu/odr/
