- GENERAL PROVISIONS
1.1. The present Terms and Conditions of parking lots and paid areas (hereinafter referred to as the Terms and Conditions) of STOVA JSC, entity code 302299725, registered address Konstitucijos pr. 29, 08105 Vilnius (hereinafter referred to as the Company) regulate the Terms and Conditions of using car parking services, processing of the User’s personal data, e-invoicing service, payment methods and liability.
1.2. Before using the parking lots and paid areas or the e-invoicing service, the User must read the present Terms and Conditions carefully and responsibly.
1.3. In the event the User, having the possibility to read and/or having read these Terms and Conditions, has continued to use the Company’s services, it is considered that the User:
1.3.1. Has confirmed that all information provided is clear and comprehensible to him or her and that he or she agrees with these Terms and Conditions.
1.3.2. Undertakes to use the Services under the conditions provided for in these Terms and Conditions.
1.4. In case the User has any questions related to the interpretation or application of the Terms and Conditions, the User can contact the Company’s representatives at the following contacts: by telephone +370 700 77877, email: info@unipark.lt.
1.5. Between the Company and the User who has had the opportunity to fulfil and/or has fulfilled the requirements specified in paragraph 1.2. of the present Terms and Conditions and having acquired the right to use the services provided by the Company, a civil contractual legal relationship has been established regarding the use of the services provided by the Company, which the Company and the User implement in accordance with the present Terms and Conditions.
1.6. The present Terms and Conditions are applied to Users who park cars in closed car parks or paid areas owned or otherwise legally operated by the Company.
- DEFINITIONS USED IN THE TERMS AND CONDITIONS
2.1. Parking lots means closed UNIPARK car parking lots owned by the Company or otherwise managed by the Company (except for those located near Vilnius, Kaunas, Warsaw and Riga airports, the use of which is regulated by the Company’s online airport reservation Terms and Conditions), access to which is restricted by automatic barriers and paid areas, the list of which is available on the Company’s website www.unipark.lt.
2.2. Paid Areas refers to open, barrier-free areas for parking of UNIPARK cars owned by the Company or managed otherwise, or the areas where the Company provides parking operator services, marked with UNIPARK, parking signs or road markings.
2.3. User is a customer of the Company (natural person or legal entity) who has agreed to these Terms and Conditions and on the basis thereof uses the parking services provided by the Company in Parking Lots and/or Paid Areas.
2.4. Services means car parking services and e-invoicing service provided by the Company in the Parking Lots and Paid Areas.
2.5. Customer Service Specialist is an employee of the Company who administers Parking Lots and Paid Areas. Customer service specialists are available 24/7. They can be contacted by telephone +370 700 77877.
2.6. Website means the Company’s website: www.unipark.lt.
2.7. In the present Terms and Conditions, the terms presented in the singular and plural form have the same meaning, depending on the context of the Terms and Conditions.
III. TERMS AND CONDITIONS FOR THE USE OF PARKING LOTS
3.1. Before entering the closed Parking Lot with a barrier, the User is provided with the basic information on the use of the Parking Lot which the User must read carefully and enter the Parking Lot only upon having agreed with the provided information.
3.2. In order to enter the Parking Lot, the User must perform the following actions:
3.2.1. Stop the car at the entry barrier.
3.2.2. Wait for the camera to scan the vehicle license plate number and the barrier to rise.
3.2.3. When the barrier rises, enter the Parking Lot and park in any free space, unless there are conflicting signs.
3.3. To leave the Parking Lot, follow the steps below:
3.3.1. Pay for parking in the chosen way.
3.3.2. Stop the car at the exit barrier.
3.3.3. Wait for the camera to scan the vehicle license plate number and the barrier to rise.
3.3.4. When the barrier raises, leave the Parking Lot.
3.4. Payment for the Services is available by the following methods:
- At the automatic cash register.
- UNIPARK app.
- By SMS, if there is no automatic cash register at the Parking Lot.
3.5. The charge for the services is applied according to the rates applicable on the day when the vehicle has been parked. Different Parking Lots can apply different charges. Rates are published in the Parking Lots and on the Website. The price is calculated based on actual standing time to rounding up to the higher rate applicable by the Company and unit of time calculation specified in the pricelist. The Company has the right to unilaterally change the prices for its services.
3.6. Vehicles must be parked in the Parking Lot in accordance with the parking lot markings and traffic rules.
3.7. The User is responsible for damage to the tangible property in the Parking Lot and must compensate for the damage caused by the User’s fault (intentional or negligent).
3.8. In case of equipment failure or other problems, the User shall apply for the assistance by telephone (24/7) +370 700 77877.
3.9. The Company does not undertake to protect the User’s vehicles and the items therein, nor does it provide any special (technical, physical, etc.) means for monitoring the User and his or her property on the Parking Lots.
3.10. If the User violates these Terms and Conditions, the Company has the right to demand compensation for the losses caused by the violation.
- TERMS AND CONDITIONS FOR THE USE OF PAID AREAS
4.1. Vehicles must be parked in the Paid Area in accordance with the Paid Parking Area markings and traffic rules.
4.2. Payment for the Services in the Paid Parking Area can be made by the following methods:
- UNIPARK app.
- SMS.
- Parking machine in the paid UNIPARK area.
4.3. Payment for parking must be made immediately, after the vehicle has been parked without leaving it. Termination of the parking service must be activated after getting into the car before leaving the Paid Parking Area.
- Failure to pay the parking service fee immediately or delaying the extension of the parking time in the Paid Area, the vehicle owner (unless he or she proves that the vehicle was parked in the paid parking area by another person) is considered to have violated the service payment procedure provided in the present Terms and Conditions and undertakes to pay a fine of the specified amount (the basic information on the use of the Paid Area published in each Paid Parking Zone contains the amounts of fines) not later than within 24 (twenty-four) hours from the moment of drawing up the act of violation specified in Clause 4.4 of the Terms and Conditions or an increased fine, if more than 24 (twenty-four) hours have elapsed since issuing the violation act referred to in paragraph 4.5. of the Terms and Conditions. The User who has violated the Terms and Conditions shall also have to reimburse other costs related to debt collection and litigation incurred by STOVA JSC.
4.4. The Company performs constant control over the compliance with the Terms and Conditions in the Paid Areas – by using e-tools, it checks the fact of payment for the parking services provided to the vehicles parked in the paid parking area in real time by the payment methods provided for in the Terms and Conditions:
• Authorised persons of the Company record the violation of the vehicle parking procedure and/or payment procedure provided for in the Terms and Conditions by the vehicle owner/manager in photographs and draw up an act of violation which specifies the details of the payment of the fees for the violation (fines provided for in Clause 4.3 of the Terms and Conditions). The act of violation is left in a place clearly visible to the owner/manager of the vehicle, or
• The video surveillance cameras of the parking lot record the violation of the vehicle parking procedure and/or payment procedure provided for in the Terms and Conditions by the vehicle owner/manager and collect information for the act of violation of the Terms and Conditions which specifies the details of the payment of the fees for the violation (fines provided for in Clause 4.3 of the Terms and Conditions). The act of violation, for the purposes of violation of the Terms and Conditions and handling debts, is transferred to
4.5. If the fine for violation of the Terms and Conditions is not paid within the established term, recovery of the debt and penalties shall be carried out in accordance with the procedure established by the laws of the Republic of Lithuania.
4.6. If the User pays a fee for parking not for his or her car, the money shall not be refunded.
4.7. The Company providing car parking and control services in the paid parking area is not materially responsible for the safety of the vehicles parked in this area and the persons and/or property therein.
- E-INVOICING SERVICE
5.1. The Company grants the User the right to use the e-invoicing service on the Website after paying the price of the Services at the automatic cash register.
5.2. After indicating the type of the customer in whose name the e- invoice is requested (natural person or legal entity) by the User at the Website questionnaire and filling in the fields of the requested information (name, surname/entity name, date of birth/entity code and VAT payer’s code, vehicle state plate numbers), address, parking date, receipt number, amount, and email), an e-invoice is generated on the Website and sent to the User’s computer or other device.
5.3. The User, having indicated the type of customer – a natural person, has the right to provide the Company only with his or her personal data and the information specified in the receipt.
- PROVISIONS ON THE PROCESSING OF PERSONAL DATA
6.1. By agreeing to the present Terms and Conditions, the User submits the processing of his or her personal data for the purposes of administration and performance of the Services provided by the Company to the User (basis for concluding and executing the contract by conclusive actions), as well as for other related purposes mentioned below. The User’s personal data obtained by the Company during the use of the Service, such as car make, vehicle state plate numbers, photos of vehicle state plate numbers recorded by entry devices, in case of recovery of the User’s debt – User’s name and surname, as well as data related to the use of the Services and payment for the Services, including the GPS (location) data of the mobile device of the User intending to pay for the Services with the app, telephone number, records of telephone conversations with the employees of the Company’s customer service centre and data of video surveillance in the Parking Lot and Paid Area shall be processed.
6.2. The Company follows the following principles when processing personal data:
6.2.1. Personal data are collected for explicit and legitimate purposes;
6.2.2. Personal data are processed accurately, fairly and in a transparent manner.
6.2.3. Adequate, relevant and only such personal data that are necessary for the purposes set are processed.
6.2.4. Personal data is processed lawfully, i. e. only on the basis of lawful processing (conclusion and performance of the agreement, consent, as well as other grounds, if applicable).
6.2.5. Personal data is being constantly updated.
6.2.6. Personal data is stored for no longer than required by the purposes of data processing.
6.3. When processing personal data for the purposes of administration and performance of the Services, the data shall be stored for 10 years from the moment of obtaining thereof.
6.4. The User is aware that in case of non-fulfilment of financial obligation to pay for the Services and failure to eliminate this violation within the term specified in the notice, the Company has the right to transfer the User’s debt and personal data to persons with a legitimate interest, joint debtors’ data file managers, debt management and/or recovery (data on the outstanding obligations shall be kept for 10 years after the date of repayment of the debt).
6.5. The User’s contact details (telephone, email), based on the Company’s legitimate interest, can be used to inform the User about relevant offers related to the use of the Services, the Terms and Conditions of Services. For this purpose, the data provided by the User in connection with the use of the Services can be used. The User can at any time revoke the consent to receive the information specified in this Clause of the Terms and Conditions by contacting the Company by email info@unipark.lt or telephone +370 700 77877.
6.6. The Company can give the User’s telephone, email to third parties providing specialised services to the Company only to send the User the information specified in Paragraph 6.5. of the present Terms and Conditions.
6.7. Video surveillance at the Parking Lots is performed to ensure the protection of the Company’s property rights, guarantee the security and inviolability of the Company’s property, the quality of the Services and the administrative process, the security of the Company’s employees and third parties and their property used by the Company to provide the Services. Video surveillance is carried out 24/7.
6.8. Videos can be viewed only in the presence or suspicion of violations of the Terms and Conditions of Service and the provisions of the Service Agreements concluded between the Company and Users or the Company’s internal rules, quality of Services provided by the Company in the event of accidents with Users or employees, loss, damage or destruction of material assets, in case of conflicts/incidents between Users and employees. Videos can be viewed only by the persons duly authorised by the Head of the Company, who are acquainted with the requirements of legal acts regulating the protection of personal data and have undertaken to comply with them in a signed or other manner, proving the fact of information and commitment.
6.9. Personal data (video data) collected during video surveillance shall be stored for not more than 2 (two) months from the date of their recording, after which it shall be automatically destroyed, except in cases where there is reason to believe that a misdemeanour, work discipline, or criminal offense, or other illegal acts have been committed (until the end of the relevant investigation and/or case).
6.10. Records of telephone conversations with the employees of the Company’s Customer Service Centre shall be made in order to ensure the quality of provided services and informing the Users. Before recording the conversation, the data subject shall be informed of the recording and purpose of the conversation. Telephone conversations shall be stored for 1 year and can be listened only in the presence or suspicion of violations of the Terms and Conditions of Service and the provisions of the Service Agreements concluded between the Company and Users or the Company’s internal rules, quality of Services provided by the Company in the event of accidents with Users or employees, loss, damage or destruction of material assets, in case of conflicts/incidents between Users and employees.
6.11. The User acknowledges that he or she is informed of the right to access personal data, request the correction of incorrect, incomplete, and inaccurate personal data, request the restriction of data processing operations (except storage) or destruction of data (when redundant data is processed, the data is processed in violation of the requirements of legal acts, when consent is revoked or there are other grounds specified in legal acts), the right to data portability (when data is processed on the basis of an agreement or consent), as well as, upon the procedure established by law, the right not to consent to the processing of personal data when personal data is processed on the basis of consent or legitimate interest, including processing for direct marketing purposes. In order to exercise the right to data portability, the processed data can be transferred to the User directly or transferred to the controller specified by the User. Only the requirements of the Users who have established their identity in accordance with the procedure established by law regarding the implementation of the rights of the data subject can be fulfilled.
6.12. The User’s personal data can be disclosed to the following persons:
6.12.1. The Company’s employees who are in contact with the User and are responsible for customer service, accounting, maintenance and marketing of the Equipment of the Parking Lots and Paid Areas.
6.12.2. Third parties that provide services to the Company, including marketing companies, information technology and telecommunications service providers, audit, accounting, legal services, debt collection companies, etc. only to the extent necessary for the performance of agreements concluded between third parties and the Company.
6.13. If the User has any questions or complaints regarding the processing of personal data, the User can contact the Company’s Data Protection Officer by email info@unipark.lt or register the application by calling at +370 700 77877 (calls are charged at the rates of communication operators). The User can also contact the State Data Protection Inspectorate.
VII. CONCLUDING PROVISIONS
7.1. The present Terms and Conditions shall enter into force with respect to the User upon having read and agreed to these Terms and Conditions by concluding actions prior to entering the Parking Lot and/or the Paid Area.
7.2. The Company has the right to unilaterally amend these Terms and Conditions by notifying about it 10 calendar days in advance on the Website and/or sending a notice to the User’s telephone.
7.3. If after the amendments to the Terms and Conditions notified to the User in accordance with the procedure set forth in Clause 7.2. of the Terms and Conditions, the User shall continue to use the Parking Lots and/or Paid Areas from the moment of entry into force, in which case he or she shall be deemed to agree with the amendments of the Terms and Conditions made by the Company. If the User does not agree with the above amendments, he or she shall no longer use the Services specified in the Terms and Conditions.
7.4. The Company has the right to unilaterally transfer all rights and obligations arising from these Terms and Conditions to a third party related to the Company, notified to the User in accordance with the procedure set out in paragraph 7.2. of the present Terms and Conditions.
7.5. These Terms and Conditions shall be interpreted and applied in accordance with the law of the Republic of Lithuania. Disputes between the Company and the User shall be resolved in the courts of the Republic of Lithuania.
7.6. In case the User does not agree with the Company’s response to the User’s written claim, the User may submit his/her request/complaint regarding the unipark.lt service purchased from the Company to the State Consumer Rights Protection Authority (Vilniaus str. 25, 01402 Vilnius, e-mail tarnyba@vvtat.lt, tel. 85 262 67 51, fax. (85) 279 1466, website www.vvtat.lt(also to the territorial divisions of the State Consumer Rights Protection Authority in the counties), or fill out the application form on the electronic dispute resolution (EDR) platformhttps://ec.europa.eu/odr/
